Privacy Policy

1. Data protection at a glance
   General information

   The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

   Data collection on this website

   Who is responsible for data collection on this website?

   Data processing on this website is carried out by the website operator. Their contact details can be found in the “Information on the responsible body” section of this privacy policy.

   How do we collect your data?

   On the one hand, your data is collected when you provide it to us. This may be data that you enter in a contact form, for example.

   Other data is collected automatically or with your consent when you visit the website by our IT systems. This is primarily technical data (e.g., Internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter this website.

   What do we use your data for?

   Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior.

   What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time if you have any further questions on this or other data protection issues.

Analysis tools and third-party tools

When you visit this website, your surfing behavior may be statistically evaluated. This is done primarily with so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting
We host the content of our website with the following provider:

IONOS:

Our website is hosted by IONOS, a reliable hosting provider. IONOS provides the necessary infrastructure to operate our website securely and efficiently. IONOS’s servers are located in highly secure data centers and comply with modern security standards. The use of IONOS ensures the reliable availability of our website and helps to protect the security of your data. For more information about IONOS’s data protection practices, please refer to their privacy policy.

Order processing

We have concluded an order processing agreement (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the personal data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

3. General information and mandatory information
Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Information about the responsible body

The responsible body for data processing on this website is:

André de Braý e.K.
Bachstraße 27 A
37127 Dransfeld, Germany

Phone: (05502) 911200
Email: service@energiehandel24.eu

The responsible body is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage period

Unless a more specific storage period is specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law).

General information on the legal basis for data processing on this website

If you have given your consent to data processing, we process your personal data on the basis of Article 6(1)(a) GDPR or Article 9(2)(a) GDPR, insofar as special categories of data are processed pursuant to Article 9(1) GDPR. In the event of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Article 49(1)(a) GDPR. If you have consented to the storage of cookies or to access information on your device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 25(1) TTDSG. Consent may be revoked at any time.

If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Article 6(1)(b) GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Article 6(1)(c) GDPR. Data processing may also be based on our legitimate interest pursuant to Article 6(1)(f) GDPR. The relevant legal bases applicable in each individual case are explained in the following sections of this privacy policy.

Note on data transfer to the USA and other third countries

Among other things, we use tools from companies based in the United States or other third countries that are not considered secure under data protection law. If these tools are active, your personal data may be transferred to and processed in these third countries.

Please note that a level of data protection comparable to that in the EU cannot be guaranteed in these countries. For example, US companies may be obliged to disclose personal data to security authorities without you being able to take legal action against this. Therefore, it cannot be ruled out that US authorities (e.g. intelligence agencies) process, evaluate, and permanently store your data located on US servers for surveillance purposes. We have no influence over these processing activities.

Revocation of your consent to data processing

Many data processing operations are only possible with your explicit consent. You may revoke any consent already given at any time. The legality of the data processing carried out up to the point of revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Article 21 GDPR)

IF DATA PROCESSING IS BASED ON ARTICLE 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS FOR PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PROCESSING SERVES TO ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEREAFTER NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ARTICLE 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or the place of the alleged infringement. This right exists without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfillment of a contract, either for yourself or for a third party, in a commonly used, machine-readable format. If you request direct transfer of the data to another controller, this will only be done where technically feasible.

Information, rectification and deletion

Within the framework of the applicable legal provisions, you have the right at any time to obtain information free of charge about your stored personal data, its origin, recipients and the purpose of data processing and, if applicable, a right to rectification or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you may contact us at any time.

Right to restriction of processing

You have the right to request restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. During the verification period, you have the right to request restriction of processing.

• If your personal data has been/is being processed unlawfully, you may request restriction instead of deletion.

• If we no longer need your personal data, but you require it for the exercise, defense or assertion of legal claims, you have the right to request restriction instead of deletion.

• If you have objected pursuant to Article 21(1) GDPR, a balancing of interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request restriction of processing.

If processing has been restricted, such data may only be processed — apart from storage — with your consent, for the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the EU or a Member State.

SSL / TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the website operator, this site uses SSL or TLS encryption.

You can recognize an encrypted connection by the browser address line changing from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data collection on this website

   Cookies

   Our website uses so-called “cookies”. Cookies are small data packages and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after your visit ends. Permanent cookies remain stored on your device until you delete them yourself or your browser automatically deletes them.

   Cookies may originate from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies enable certain services from third parties to be integrated within websites (e.g. cookies for payment processing services).

   Cookies serve various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g. shopping cart function or video display). Other cookies may be used to analyze user behavior or for advertising purposes.

   Cookies required to carry out electronic communication, provide certain functions requested by you, or optimize the website are stored on the basis of Article 6(1)(f) GDPR unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for technically error-free and optimized service provision.

   If consent to cookie storage or comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Article 6(1)(a) GDPR and Section 25(1) TTDSG). Consent may be revoked at any time.

   You can configure your browser to notify you when cookies are set and only allow cookies in individual cases, exclude cookies in certain cases or generally, and activate automatic deletion when closing the browser. Disabling cookies may limit website functionality.

   Which cookies and services are used on this website can be found in this privacy policy.

Consent with Complianz

Our website uses Complianz consent technology to obtain your consent for the storage of certain cookies on your device or for the use of certain technologies and to document this in compliance with data protection regulations. The provider of this technology is Complianz B.V., Kalmarweg 14-5, 9723 JG Groningen, Netherlands (hereinafter referred to as “Complianz”).

Complianz is hosted on our own servers, so no connection is established to the servers of the Complianz provider. Complianz stores a cookie in your browser in order to assign the consents you have given or revoked. The data collected in this way will be stored until you request deletion, delete the Complianz cookie yourself, or the purpose for data storage no longer applies. Mandatory statutory retention obligations remain unaffected.

The use of Complianz is intended to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) GDPR.

Server log files

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• Browser type and browser version

• Operating system used

• Referrer URL

• Host name of the accessing computer

• Time of the server request

• IP address

This data is not merged with other data sources.

The collection of this data is based on Article 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of the website — for this purpose, server log files must be recorded.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass this data on without your consent.

The processing of this data is based on Article 6(1)(b) GDPR if your request is related to the performance of a contract or necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling the inquiries addressed to us (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR), if requested; consent may be revoked at any time.

The data entered by you in the contact form remains with us until you request deletion, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g. after your request has been fully processed). Mandatory statutory provisions — especially retention periods — remain unaffected.

Inquiries by email, telephone or fax

If you contact us by email, telephone or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed for the purpose of handling your request. We do not pass this data on without your consent.

The legal basis follows the same principles as for the contact form under Article 6(1)(b), (f), or (a) GDPR.

ProvenExpert

This website integrates review seals from Expert Systems AG via ProvenExpert.

The ProvenExpert seal allows us to display customer reviews submitted for our company on ProvenExpert on our website. When visiting our website, a connection to ProvenExpert is established so that ProvenExpert can detect that you visited our website. ProvenExpert also records your language settings in order to display the seal in the selected national language.

Use is based on Article 6(1)(f) GDPR. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TTDSG.

5. Social Media

   Facebook

   This website integrates elements of the social network Meta Platforms Ireland Limited / Facebook.

   If the social media element is active, a direct connection is established between your device and the Facebook server. Facebook thereby receives information that you visited this website with your IP address.

   If you click the Facebook “Like” button while logged into your Facebook account, you can link content from this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account.

   We point out that as provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook.

   Where consent has been obtained, use is based on Article 6(1)(a) GDPR and Section 25 TTDSG. Otherwise, processing is based on legitimate interest.

   Instagram

   Functions of Instagram are integrated on this website.

   When active, a direct connection is established between your device and Instagram servers. Instagram thereby receives information about your visit.

   If you are logged into your Instagram account, clicking the Instagram button allows content to be linked to your Instagram profile.

   The legal basis corresponds to the same principles as Facebook.

   LinkedIn

   This website uses elements of LinkedIn Ireland Unlimited Company / LinkedIn.

   Whenever a page containing LinkedIn elements is accessed, a connection to LinkedIn servers is established. LinkedIn is informed that you visited this website using your IP address.

   If you click the LinkedIn recommendation button and are logged into your account, LinkedIn can associate your visit with your account.

   Use is based on consent or legitimate interest depending on the configuration.

 

6. Plugins and Tools

   YouTube with enhanced privacy mode

   This website embeds videos from Google Ireland Limited via YouTube.

   We use YouTube in enhanced privacy mode. According to YouTube, this mode means that YouTube does not store information about visitors before they watch a video. However, data transfer to YouTube partners may still occur.

   As soon as you start a YouTube video, a connection to YouTube servers is established. The YouTube server is informed which of our pages you visited.

   If you are logged into your YouTube account, YouTube can directly assign your browsing behavior to your personal profile.

   YouTube may store cookies or use similar recognition technologies (e.g. device fingerprinting).

   Use is based on Article 6(1)(f) GDPR or consent under Article 6(1)(a) GDPR and Section 25(1) TTDSG.

   Google Maps

   This website uses Google Maps.

   To use Google Maps functions, your IP address must be stored. This information is usually transferred to a Google server in the USA and stored there.

   When Google Maps is activated, Google may use Google Fonts for uniform display of fonts.

   Use is based on legitimate interest pursuant to Article 6(1)(f) GDPR or consent under Article 6(1)(a) GDPR and Section 25(1) TTDSG.

7. eCommerce and payment providers

   Processing customer and contract data

   We collect, process and use personal customer and contract data for establishing, structuring and modifying our contractual relationships.

   Personal data concerning the use of this website (usage data) is collected, processed and used only insofar as necessary to enable the user to use the service or to bill for it.

   The legal basis is Article 6(1)(b) GDPR.

   Collected customer data is deleted after completion of the order or termination of the business relationship and expiry of any statutory retention periods. Mandatory legal retention periods remain unaffected.